Why Secure Email
By itself, Internet email is an insecure communications channel. Messages sent via standard Internet email travel in “plain text” and cross many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on email messages as they traverse these various networks. Since confidentiality cannot be guaranteed, standard Internet email should not be used to exchange sensitive or private information such as social security numbers, patient information, etc.
How Secure Email Works
When Pathways sends you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve. At the same time, a notification message is sent to you to inform you that a Pathways Secure Email message is waiting to be retrieved. The notification message will contain a link to the Pathways Secure Email Message Center. Simply click on the link, log into the secure web site, and retrieve your message.
Create Your Account
The first time you use the Pathways Secure Email Message Center, you will be prompted to create an account. Supply your email address and password to establish your account. You will use this password each time you log into Pathways Secure Email Message Center. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process. You can now begin using your Pathways Secure Email Message Center account.
Retrieving a Secure Email
When Pathways sends you a secure email message, you will receive a notification message via standard Internet email. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can read your Pathways Secure Email, download it to your computer, or send a secure reply message.
Sending a Secure Email
To send a secure email message to Pathways, click on the link to the Pathways Secure Email Message Center above. You will be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can create a new Pathways Secure Email message by clicking on the “Compose” tab.